Senior Genesys Consultant Department: Operations Employment Type: Permanent - Full Time Location: London... looking for a passionate and enthusiastic Senior Genesys Consultant to join our Team We look for people with the right cultural fit having...
AI assistants that handle live customer interactions across voice, chat and digital channels Operate as the senior onsite technical..., Dynamics 365 Customer Service, Genesys, Avaya, NICE, Amazon Connect or equivalent), IVR and CRM systems Implement RAG patterns...
Bring proven Product Owner or Product Manager experience delivering telephony or contact centre capabilities on Genesys... platforms Demonstrate hands-on experience with Genesys Cloud CX including ownership of roadmap and backlog and delivery of voice...
to join our team in the role of Product Owner – Voice SVS. The Senior Product Owner (Sub Value Stream – Voice SVS) is the accountable... strategy for Genesys Cloud CX. The role owns the vision, roadmap, and backlog for standard voice platforms and services...
and delivery outcomes are managed in an integrated and product-aligned way. Working closely with the Senior Manager, Product..., within the strategy, portfolio priorities, governance framework and financial guardrails established by the Senior Manager...
, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Senior..., investment recommendations and portfolio performance to senior leaders, executives and governance forums Lead, coach and develop...
across the business that aligns front and back office to deliver effective and efficient customer service Influencing key senior... goals and KPI's. Using both specialist applications such as the Genesys WFM/WFO tools and familiar with Excel modelling...
, refunds, and bookings over chat and voice for some of the world's largest travel brands. We're looking for a senior full stack... ends, Scala and Python services, and cloud infrastructure. The team is lean and senior, ownership is broad, and the path...
AI behaviour. Present project updates, performance data, and business cases to senior leadership and executive stakeholders... such as Salesforce Einstein, Zendesk AI, Google CCAI, Genesys, or similar. Awareness of large language models (LLMs), prompt...
senior client stakeholders and multidisciplinary Capco teams, you'll design customer-centric strategies, operating models.... Experience conducting customer, market and competitor research, synthesising insights into clear recommendations for senior...