and AI initiatives, including the expansion of Salesforce-based services. As part of this, we are strengthening our service design.... As a Senior Service Designer (Salesforce), you will lead the design of end-to-end Salesforce-enabled services. You will work...
and also instigate training. Ensure business give excellent service, complies with the Customer Service charter. Use Salesforce...
and systems used within Customer Service systems (ideally SAP and Salesforce) with expertise to train new team members.... Would you like to be part of our customer journey? Are you ready to be a Customer Service Team Lead managing a team with a determination...
Respond to backup-related incidents and service requests via Covenco’s ticketing system. Investigate common backup failures... and M365. Learn and assist with Veeam for Salesforce protection tasks. Governance & Documentation Follow Covenco’s ISO...
current and used consistently across the team. Maintain accurate pipeline data and forecasting hygiene in Salesforce... to standard product and service offerings. Apply the customer lifecycle framework to drive strong renewal execution and minimise...
for Level 2 and Level 3 support activities across the Salesforce estate. Ensure timely resolution of incidents, service.... Desirable Deep expertise in Salesforce Service Cloud, Sales Cloud, and Experience Cloud. Experience with Salesforce Data...
and communication skills. Experience working within Agile delivery environments. Desirable Experience with Salesforce Service... improvement of the Salesforce platform, which supports key business functions including Client Services, Onboarding, Sales...
such as Salesforce. Experience using AI tools to improve productivity and customer engagement. At Quest, your work makes an impact..., marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic...
Chat, email, efax, Salesforce Case) responding effectively and aligned to required key performance indicators (KPI... Sick Pay Pension Scheme Long Service Awards Death in Service Discounted Shopping Platform Employee Assistance...
customer service or operational environment. Experience planning, scheduling or coordinating work for field-based teams... would be beneficial. Experience using Salesforce or working within the water or wastewater industry would be helpful, but it...