Centre as a Service experience Knowledge of Genesys Cloud or an equivalent contact centre platform Experience...
with leading CCaaS platforms such as Genesys, Five9, NICE, Talkdesk, Content Guru, Amazon Connect, or similar. Understanding...
., Genesys, Amazon Connect, NICE, Five9). Strong communicator with the ability to translate technical concepts into business...
such as Salesforce Einstein, Zendesk AI, Google CCAI, Genesys, or similar. Awareness of large language models (LLMs), prompt...