, infrastructure and budgets. Build consistent service standards by maintaining process documentation, carrying out regular ticket... such as ConnectWise, ServiceNow, Remedy or Autotask. Operational understanding of ITIL-aligned service environments, including SLAs...
team, build the processes, documentation, playbooks and standards that let the team work consistently and well, and act..., rather than repeated workarounds. Build processes, documentation and standards Design and maintain the processes, playbooks...
to build internal capability. Authoring and updating technical knowledge base articles, standard operating procedures..., VLANs, and site-to-site VPNs. Practical experience utilising modern PSA and RMM platforms such as Autotask, ConnectWise...
| ConnectWise / PSA | Service Transformation | AI & Automation | Customer Experience Are you currently leading a Service Desk... ConnectWise / PSA utilisation, reporting, dashboards and meaningful KPIs Customer satisfaction, service reviews and senior...
that they are satisfied with the resolution. Follow processes to ensure that a high quality of service is provided, at all times. Build good... ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL...
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA... at ConnectWise! General Summary: The Regional Sales Manager is responsible for developing and maintaining relationships...
a personal new business margin and revenue target. Build and maintain a rolling 90-day outbound prospecting plan. Generate.... Exposure to Data and AI propositions, including Microsoft Copilot, data platforms or analytics. Experience using ConnectWise...
of Business (LOB) applications Utilise MSP RMM toolsets, particularly ConnectWise Automate Manage incidents and service requests... through ConnectWise Manage and other ticketing systems Work within agreed SLA targets and service delivery standards...
-standard Requests within ConnectWise Manage, working across infrastructure, cloud, and Microsoft platforms Confidently engage... working with ITSM tooling (e.g. ConnectWise Manage) and ITIL-aligned processes Fluent spoken English with very good writing...
are a genuine part of the role. You'll be given the opportunity to build your knowledge across the company's technology stack..., command line or batch scripting Experience using IT support/ticketing systems such as ConnectWise, Autotask or similar...