platforms including: Genesys Avaya Aspect UIP Dialler Understanding of call routing, outbound contact strategy...
innovation Contact centre platform experience (e.g. Genesys, Sierra, Decagon, Parloa, PolyAI, NICE Cognigy, Agentforce Contact...
working with Genesys Cloud, NICE CXone, Amazon Connect, or other cloud contact center platforms. Experience supporting...
Bring proven Product Owner or Product Manager experience delivering telephony or contact centre capabilities on Genesys... platforms Demonstrate hands-on experience with Genesys Cloud CX including ownership of roadmap and backlog and delivery of voice...
-agent communication - Experience with Amazon Connect or other enterprise contact center platforms (Genesys, Avaya, Cisco...
strategy for Genesys Cloud CX. The role owns the vision, roadmap, and backlog for standard voice platforms and services..., ensuring reliable delivery and operation of Genesys Cloud CX capabilities including IVR, routing, outbound diallers/campaigns...
with Amazon Connect or other enterprise contact center platforms (Genesys, Avaya, Cisco, NICE, Five9, etc.) Amazon is an equal...
tool experice such as Cisco Webex, MS teams, Genesys CC or other mainline provider Addressing Customer Needs...
: Salesforce, Dynamics 365, ServiceNow, Genesys, Amazon Connect, Five9, or NICE. Expertise in both Agile and Waterfall...
platforms (e.g. NICE Enlighten, Genesys, Dialogflow, Cognigy, Freshworks or similar). Flow design & conversation modelling...