contact centre technologies (e.g. Genesys, Twilio or similar platforms) Strong stakeholder management and influencing...
other major CCaaS vendors (e.g., Genesys Cloud, Amazon Connect, Five9, Content Guru, Odigo, Twilio Flex and awareness of the..., such as Genesys Cloud, Amazon Connect, GECX, Microsoft Contact Centre, Content Guru, or Twilio Flex. Certifications in cloud-native...
IEX, Verint, Aspect, Genesys WFM, or Calabrio. Familiarity with ACD/Telephony systems and contact centre reporting tools...
CCAI, Amazon Connect, Genesys, Five9), platform migrations, operating model redesigns, and offshoring transitions...
telephony and contact centre solutions, including Microsoft Teams Phone, Amazon Connect, Genesys, Avaya, NICE CXone, and Mitel...
Management, Agile, Project Management or IT Service Management Contact Centre Technology experience and knowledge of Genesys...
Centre as a Service experience Knowledge of Genesys Cloud or an equivalent contact centre platform Experience...
with leading CCaaS platforms such as Genesys, Five9, NICE, Talkdesk, Content Guru, Amazon Connect, or similar. Understanding...
., Genesys, Amazon Connect, NICE, Five9). Strong communicator with the ability to translate technical concepts into business...