Team Manager to join XMA, leading and developing a team of 1st Line Analysts while driving performance and service... and continuous improvement of the service desk. At XMA, our people are at the heart of everything we do. Together, we help...
, resolving technical issues and ensuring a seamless support experience from start to finish. At XMA, our people are at the... and resolving support tickets in line with agreed SLAs Taking ownership of tickets and providing regular updates to customers...