ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA... at ConnectWise! Product Manager- PSA The Product Manager is responsible for the planning and execution of ConnectWise platforms...
, infrastructure and budgets. Build consistent service standards by maintaining process documentation, carrying out regular ticket... such as ConnectWise, ServiceNow, Remedy or Autotask. Operational understanding of ITIL-aligned service environments, including SLAs...
escalations according to established protocols, ensuring appropriate resources are engaged when necessary. Process Management... and Improvement Process Operation: Maintain the overall incident management process, adhering to ITIL framework guidelines...
) Experience with ITSM tools (e.g. ConnectWise, ServiceNow, Autotask) Working knowledge of ITIL frameworks (incidents, requests... parties to resolve issues Support change control, problem management, and service improvements Help drive process adherence...
tooling environment (e.g., Opsview, Orchestrator, integrations with Engage/ConnectWise/ServiceNow). Define and drive the... adjustments at any stage of the process, please contact the recruiter at . We will consider all requests carefully, respectfully...
tooling environment (e.g., Opsview, Orchestrator, integrations with Engage/ConnectWise/ServiceNow). Define and drive the... adjustments at any stage of the process, please contact the recruiter at Kunal.gouri@Version1.com . We will consider all requests...
| ConnectWise / PSA | Service Transformation | AI & Automation | Customer Experience Are you currently leading a Service Desk... on and managing tickets. You'll take ownership of the Service Desk offering, setting direction across people, process, systems...
in a timesheet in our ticketing system (ConnectWise). Must be able to multi-task client issues when applicable. Document technical... result; in addition, a reference and DBS check may be requested at the final stage of the process....
contract value quota Follows ConnectWise value/solution based-sales process Closes sales that meet the ConnectWise standards...ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA...
, moderate and create process documents and regularly check for adherence to these processes. Co-ordinate with other teams... ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL...