. About the role As Principal Architect, you'll take on the most senior technical leadership role supporting one of BT Business... solutions that support the customer's evolving business needs. What you'll be doing Lead the technical relationship...
We're recruiting for an experienced Principal/Enterprise Architect to take a senior technical leadership role..., Unified Communications, Contact Centre and Cloud. Acting as a trusted technical adviser to senior and C-suite stakeholders...
-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help...? Do you have the technical background, customer experience, and skills necessary to help accelerate customer adoption of Amazon Connect...
Bring proven Product Owner or Product Manager experience delivering telephony or contact centre capabilities on Genesys... platforms Demonstrate hands-on experience with Genesys Cloud CX including ownership of roadmap and backlog and delivery of voice...
and Partner Organization (ASP). We are the technical bridge between Amazon Connect customers and the service teams building the... scalable, flexible and resilient technical architectures that address those challenges. This might involve guiding customers...
strategy for Genesys Cloud CX. The role owns the vision, roadmap, and backlog for standard voice platforms and services..., ensuring reliable delivery and operation of Genesys Cloud CX capabilities including IVR, routing, outbound diallers/campaigns...
into scalable technical solutions Reporting to the Product Portfolio Manager, you will be a part of the Value Added Solutions team... DO Provides technical qualification and owns the technical aspects of connectivity proposals submitted to customers...
platforms (e.g. NICE Enlighten, Genesys, Dialogflow, Cognigy, Freshworks or similar). Flow design & conversation modelling... communication skills: Friendly, positive manner with the ability to explain complex technical concepts to non-technical stakeholders...
reviews, technical accounting assessments, and revenue recognition matters across Genesys’ product and service offerings...Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create...
across multiple teams, balancing customer value, business priorities, technical debt and platform optimisation. Drive the adoption... and omnichannel service. Experience working with CRM platforms integrated with contact centre technologies such as Genesys or similar...