Chalkline (part of Focus Group) is looking for a 2nd Line Technical Analyst to join them in their growing Out of Hours... team in their Borehamwood office (WD6). This is an excellent opportunity for a driven, eager 2nd Line Support or Projects...
Management toolset in line with ITIL framework principles Actively chase suppliers or internal teams for resolution... and troubleshooting skills Managing customer interactions and resolution progress in a ticket management system TECHNICAL KNOWLEDGE...
and resolution within predetermined SLAs Manage, update and close tickets within the Service Management toolset in line with ITIL...
2nd Line IT Support Analyst - Contract - Inside IR35 I am currently looking for a strong 2nd Line IT Support Analyst... across their offices. As a 2nd Line IT Support Analyst you will act as a trusted partner and relationship manager for business users...
. In addition to this, as our 2nd Line IT Support Analyst you will be responsible for: Providing 2nd Line technical support... Out of Hours 2nd Line IT Support Analyst Location: Borehamwood, WD6 1JD Salary: £35,000 per annum + Overtime...
timeframes. Support other 2nd Line Analysts with technical escalations and efficient service delivery. Collaborate across teams... | Business Unit: Information Technology Life on the team Join our collaborative 2nd Line Command Support team, working...
IT Support Technician – 1st / 2nd Line Location: York, North Yorkshire Salary: £25,000 – £27,000 dependent... APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: 1st Line Support, 2nd Line Support...
be responsible for: Acting as the primary technical escalation point for 1st Line IT Support. Diagnosing and resolving complex 2nd... communication. Proven 2nd Line technical competence. Strong customer service skills, supported by concrete examples or references...
IT Service Desk Analyst (2nd Line) LOCATION: YORK HYBRID WORKING SALARY - £32,000 + Bonus + Benefits We're seeking... an experienced IT Service Desk Analyst to provide 2nd Line support within a fast-paced IT environment. You'll act as an escalation...
Retail IT Service Desk Analyst (1st Line) Location: Portsmouth (On-site, full-time) Salary: £17.00 per hour... and seeking a dynamic Retail IT Service Desk Analyst (1st Line Support) to join our team based in Fareham. The Service Desk acts...