Job Description 2nd line Service Desk Team Leader Solihull, West Midlands £40,000 + 20% Shift Allowance... Desk Team Lead, Service Desk Manager, Shift Lead, or similar leadership role. Experience managing and developing technical...
to one of our critical public sector clients, with users across the UK. The initial team will work as 1st Line Support Desk Agent..., Peripherals). Escalation: Identifying complex issues that need to be passed on to 2nd or 3rd line support teams. Customer...
and incidents remotely. Additionally, you will be a point of contact for the main Service Desk Team supporting our workshop, 1st... department Service Level Agreements Work closely with 1st and 2nd line technical support and other field engineers to ensure...
). PLEASE NOTE THIS ROLE IS BASED IN STEVENAGE We are looking for a 2nd Line Backup & Storage Engineer to join our team of 2nd... and stake holders utilising the IT Service Management Toolset. 2nd Line Backup & Storage Engineer Office location...
We are looking for a Infra support engineer to provide Service Desk Support, joining our Service Team of 1st and 2nd... Line engineers. Your role will involve assisting high profile user community, with daily contact with customers and stake...
or acting as a senior escalation point within a support team Has a good understanding of 1st and 2nd Line Support, SLA-driven...Can you bring your Support Desk experience to our team at ASSA ABLOY Biosite? Join our team at Solihull and enjoy...
Purpose of the Role: The Senior 1st Line Support is a hands-on member of the Service Desk team, providing 1st line... goal of resolving 95% of eligible tickets at 1st line. Work closely with the Service Desk Administrator on escalation...
and 2nd line IT support across the business. You’ll combine strategic thinking with hands-on leadership, driving service... to do their jobs. As part of the IT Senior Management Team, you’ll lead a team of Service Delivery Support Engineers delivering high-quality 1st...
& People Development Coach, mentor and develop Service Desk engineers and team leaders. Conduct one-to-ones, performance... Your Background / Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer...
-knit, 5-strong team. Your day-to-day will involve: Service Desk Support: Acting as a primary point of contact for users..., taking ownership of tickets, and providing excellent 1st and 2nd line support through to resolution. Hardware & Provisioning...